Returns & Refund Policy
Effective Date: July 21, 2026
At Elite Wreaths, every wreath is thoughtfully handcrafted with premium materials and attention to detail. Because many of our products are handmade or custom designed, please review our Return & Refund Policy before placing your order.
1. Handmade Products
Each wreath is individually handcrafted. As a result, slight variations in ribbon placement, florals, greenery, bows, signs, embellishments, and overall appearance are natural and make each wreath unique.
These variations are not considered defects and are not grounds for a return or refund.
2. Custom Orders
All custom wreaths, personalized items, and made-to-order products are final sale.
Because these items are created specifically for you, we do not accept returns, exchanges, or cancellations once production has begun or materials have been purchased.
Please review all names, dates, personalization, colors, and design selections carefully before approving your custom order.
3. Ready-to-Ship Items
Eligible ready-to-ship wreaths may be returned within 14 days of the delivery date.
To qualify for a return, the item must be:
- Unused and in its original condition
- Free from odors, damage, or alterations
- Returned in the original packaging whenever possible
- Accompanied by proof of purchase
Returns received after 14 days may not be accepted.
4. Non-Returnable Items
The following items cannot be returned or exchanged:
- Custom wreaths
- Personalized products
- Clearance or sale items
- Gift cards
- Digital products or downloads
- Products damaged due to improper handling, storage, or outdoor exposure
5. Return Authorization
Before returning any eligible item, you must contact Elite Wreaths to request a Return Authorization.
Returns sent without prior approval may be refused.
To request a return, please email:
Include:
- Your name
- Order number
- Reason for the return
- Photos of the item (if applicable)
6. Damaged or Incorrect Orders
Please inspect your order immediately upon delivery.
If your item arrives damaged or you receive the wrong product, notify us within 48 hours of delivery.
Please include:
- Your order number
- Clear photographs of the damaged item
- Photos of the shipping box
- Photos of the shipping label
- A brief description of the issue
We will review your claim and determine whether a replacement, repair, store credit, or refund is appropriate.
7. Shipping Damage
Once your package has been delivered to the shipping carrier, delivery is handled by the carrier.
If your package is damaged during transit, Elite Wreaths will work with you to help resolve the issue and, when appropriate, file a claim with the shipping carrier.
8. Lost or Stolen Packages
Elite Wreaths is not responsible for packages confirmed as delivered by the shipping carrier but later reported as lost or stolen.
Customers should contact the shipping carrier directly and, if necessary, file a claim with the carrier.
9. Return Shipping Costs
Unless the return is due to our error or a confirmed defective product, customers are responsible for return shipping costs.
Original shipping charges are non-refundable.
We recommend using a trackable shipping service and purchasing shipping insurance, as Elite Wreaths cannot guarantee receipt of returned packages.
10. Refunds
Once your approved return has been received and inspected, we will notify you of the status of your refund.
If approved, refunds will be issued to your original payment method within 5–10 business days.
Your financial institution may require additional processing time before the refund appears in your account.
11. Exchanges
We only replace items if they arrive damaged, defective, or if an incorrect product was shipped.
To request an exchange, contact:
12. Order Cancellations
Ready-to-Ship Orders
Orders may be canceled before they have been processed for shipment.
Once an order has been shipped, it cannot be canceled.
Custom Orders
Custom orders may be canceled only before production begins and before materials have been purchased.
Once production has started, custom orders cannot be canceled or refunded.
13. Refused Deliveries
If a package is refused or returned due to an incorrect address provided by the customer, failed delivery attempts, or failure to claim the package, the customer will be responsible for any additional shipping charges.
Original shipping charges are non-refundable.
14. Holiday & Seasonal Orders
Holiday wreaths and seasonal décor are time-sensitive products.
Please order early to allow sufficient production and shipping time.
Refunds will not be issued solely because an item arrives after a holiday due to shipping carrier delays or circumstances beyond our control.
15. Contact Us
If you have any questions regarding our Return & Refund Policy, please contact us.
Elite Wreaths
Email: support@elitewreaths.com
Website: www.elitewreaths.com
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (Eastern Time)