Returns & Refund Policy

Effective Date: July 21, 2026

At Elite Wreaths, every wreath is thoughtfully handcrafted with premium materials and attention to detail. Because many of our products are handmade or custom designed, please review our Return & Refund Policy before placing your order.

1. Handmade Products

Each wreath is individually handcrafted. As a result, slight variations in ribbon placement, florals, greenery, bows, signs, embellishments, and overall appearance are natural and make each wreath unique.

These variations are not considered defects and are not grounds for a return or refund.

2. Custom Orders

All custom wreaths, personalized items, and made-to-order products are final sale.

Because these items are created specifically for you, we do not accept returns, exchanges, or cancellations once production has begun or materials have been purchased.

Please review all names, dates, personalization, colors, and design selections carefully before approving your custom order.

3. Ready-to-Ship Items

Eligible ready-to-ship wreaths may be returned within 14 days of the delivery date.

To qualify for a return, the item must be:

Unused and in its original condition
Free from odors, damage, or alterations
Returned in the original packaging whenever possible
Accompanied by proof of purchase

Returns received after 14 days may not be accepted.

4. Non-Returnable Items

The following items cannot be returned or exchanged:

Custom wreaths
Personalized products
Clearance or sale items
Gift cards
Digital products or downloads
Products damaged due to improper handling, storage, or outdoor exposure

5. Return Authorization

Before returning any eligible item, you must contact Elite Wreaths to request a Return Authorization.

Returns sent without prior approval may be refused.

To request a return, please email:

support@elitewreaths.com

Include:

Your name
Order number
Reason for the return
Photos of the item (if applicable)

6. Damaged or Incorrect Orders

Please inspect your order immediately upon delivery.

If your item arrives damaged or you receive the wrong product, notify us within 48 hours of delivery.

Please include:

Your order number
Clear photographs of the damaged item
Photos of the shipping box
Photos of the shipping label
A brief description of the issue

We will review your claim and determine whether a replacement, repair, store credit, or refund is appropriate.

7. Shipping Damage

Once your package has been delivered to the shipping carrier, delivery is handled by the carrier.

If your package is damaged during transit, Elite Wreaths will work with you to help resolve the issue and, when appropriate, file a claim with the shipping carrier.

8. Lost or Stolen Packages

Elite Wreaths is not responsible for packages confirmed as delivered by the shipping carrier but later reported as lost or stolen.

Customers should contact the shipping carrier directly and, if necessary, file a claim with the carrier.

9. Return Shipping Costs

Unless the return is due to our error or a confirmed defective product, customers are responsible for return shipping costs.

Original shipping charges are non-refundable.

We recommend using a trackable shipping service and purchasing shipping insurance, as Elite Wreaths cannot guarantee receipt of returned packages.

10. Refunds

Once your approved return has been received and inspected, we will notify you of the status of your refund.

If approved, refunds will be issued to your original payment method within 5–10 business days.

Your financial institution may require additional processing time before the refund appears in your account.

11. Exchanges

We only replace items if they arrive damaged, defective, or if an incorrect product was shipped.

To request an exchange, contact:

support@elitewreaths.com

12. Order Cancellations

Ready-to-Ship Orders

Orders may be canceled before they have been processed for shipment.

Once an order has been shipped, it cannot be canceled.

Custom Orders

Custom orders may be canceled only before production begins and before materials have been purchased.

Once production has started, custom orders cannot be canceled or refunded.

13. Refused Deliveries

If a package is refused or returned due to an incorrect address provided by the customer, failed delivery attempts, or failure to claim the package, the customer will be responsible for any additional shipping charges.

Original shipping charges are non-refundable.

14. Holiday & Seasonal Orders

Holiday wreaths and seasonal décor are time-sensitive products.

Please order early to allow sufficient production and shipping time.

Refunds will not be issued solely because an item arrives after a holiday due to shipping carrier delays or circumstances beyond our control.

15. Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us.

Elite Wreaths

Email: support@elitewreaths.com

Website: www.elitewreaths.com

Business Hours: Monday–Friday, 9:00 AM–5:00 PM (Eastern Time)

Thank you for supporting Elite Wreaths. We appreciate your trust and are committed to creating handcrafted wreaths that bring beauty and warmth to every entrance.

This is a sample page.

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refund and Returns Policy